Please notice that our winter activity from 20th of October till 18th of January with Orca Safari and Orca Snorkeling is in Skjerøy in Northern part of Troms. This is not in the Lofoten!

All summer tours are from our base camp at Dreyers Gate 15 in Hennningsvær.

TERMS & CONDITIONS LOFOTEN OPPLEVELSER AS.

Purchase of a service from Lofoten Opplevelser AS implies acceptance of the following terms and conditions:

Cancellation policy Orca snorkeling and Orca safari tours:

If the party purchasing the service cancels, less than seven days (168 hours) before the scheduled departure time, 100% of the price must be paid.
If the party purchasing the service is cancelled, more than seven days (168 hours) before the scheduled departure time, 50% of the price will be paid.
If the party purchasing the service cancels more than fourteen days (336 hours) before scheduled departure time, the full price will be refunded.

Cancellation policy summer tours:

If the party purchasing the service cancels 24 hours before
departure they get a 100% refund. After that there is no refund. If we need to cancel due to bad weather you will get a full refund.

All cancellations made by Lofoten Opplevelser caused by weather conditions, security or technical problems will be refunded 100%. Lofoten Opplevelser AS will endeavour to provide new dates for the service if possible and if a new date is accepted by the purchasing party, the service will not be refunded.

FORCE MAJEURE:

Circumstances such as weather conditions, strikes, lockouts, fire, restrictions, delivery or other extraordinary and uncontrollable circumstances that may prevent the purchasing party from fulfilling their obligations under the agreement, he / she may be exempted from the obligations or consequences thereof.
In case of force majeure, Lofoten Opplevelser AS reserves the right (but makes no guarantees) to offer substitute services that it deems adequate replacement for the originally scheduled service. If no substitute is available, or the substitutes offered are not accepted by the purchasing party, no refunds will be made.

Lofoten Opplevelser AS responsibly acts as an agent for carefully selecting service providers, all of which are independently owned and managed.

Lofoten Opplevelser AS shall not be liable for any personal injury, property damage, accident, delay, inconvenience or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service providers. By engaging Lofoten Opplevelser AS and making payment for the specified services, you agree to give Lofoten Opplevelser AS permission in making arrangements on your behalf and that any claims of damages, refunds or credits shall be sought directly from the service providers.

Delays and no-shows:

Upon confirmation of your service, you will receive a voucher specifying the details of the service as well as contact information for the local service providers and contact information for Lofoten Opplevelser AS. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled meeting time, it is your responsibility to call the service supplier at the provided phone number or, if they are not available, the Lofoten Opplevelser office, to inform of your delay. Whenever possible we will do our best to reschedule your meeting time at no extra cost, however it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time within one hour, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.

Notice of Non-Receipt of Service Vouchers:

If the requested vouchers have not arrived prior to your departure date, it is your responsibility to contact Lofoten Opplevelser AS at least one full business day before your departure from your home country, so that the necessary information can be resent. Failure to contact us to organise re-sending, may result in loss of your reservation and/or tickets – for which we will not be responsible.

Reviewing Voucher Information:

While Lofoten Opplevelser AS takes the upmost care to ensure the information on your travel vouchers is complete and accurate, it is your responsibility to carefully read and review vouchers immediately after receiving them. Failure to contact us in adequate time to allow for the correction and re-sending of vouchers could result in the loss or cancellation of your services listed on the voucher – for which we will not be responsible. In such a case no refunds will be possible.

Service changes:

Lofoten Opplevelser AS will always try to accommodate all client needs, however, major changes requested by the client, after the voucher has been finalized and sent, may incur a modification charge of up to 100 Euro. The modification charge is calculated based on any other additional cost that may be required for the change (e.g. purchase of additional tickets, inclusion of more participants, rent of a bigger auto). Minor changes to the service (like a small modification of the itinerary) may not incur additional cost. Changes to the voucher that arise from an error made by Lofoten Opplevelser AS will not incur a service charge.

Thank you for choosing Lofoten Opplevelser As

5.2 Safety instructions and selfrisk-declearance when passenger with Lofoten Opplevelser AS.

Safety instructions – passenger manifest:

A ride with a RIB Wessel will never be risk free. Please read this carefully before signing it. Please ask if you have a question.
Our goal is to give you an exciting, safe and positive adventure, and your behavior onboard is a part of the efforts to reduce the risk to a minimum. You need to have a basic level of swimming, otherwise you will not be allowed to attend this activity.
Check that the floating suit is correctly fastened – Remember to use the waist belt and tighten the sleeves and belt.
Try to «ride» the seat onboard. Don’t put your total weight on your back/spine. Please notice the Pilot if you get unconvertable.
Hold tight with both hands when in speed. Don’t change seats while the Wessel is moving.
Hold your head high. Don’t bend over to the deck or towards a fellow passenger.
Watch your fellow passenger and notice the pilot if you see your comrade looks uncomfortable.
Notice the Pilot at once if you think anybody is scared or not feeling good.
Watch the sea surface and the surroundings- Be prepared for unexpected and sudden motions when riding a RIB.
If anybody falls overboard (Man overboard/MOB) – Notice the pilot loudly at once but NEVER let the MOB out of sight.
If you suffer from any injuries or special medical conditions, ex diabetes, serious allergies etc., PLEASE contact us about this as soon as you have booked by emailing us.
People who suffer from a bad neck, back/spine, knees etc. will not be allowed to do rides with RIBs. Sorry!
Our trips are not suitable for people in wheelchairs.
Women less than 3 months pregnant will not be allowed to do rides with RIBs. Sorry! In case this is mentioned the day of the trip there will be no refund. The normal cancellation policy applies to this situation.
Women more than 3 months pregnant must inform us up front by e-mail. We always must be aware of the pregnancy, and you need to have permission from a doctor. We can decide on the morning of your tour that the weather will be too rough and you can’t join the tour because of that.
Intoxicated people are not allowed to be passengers. There will be no refund in case we have to deny you because of this.
Mobile telephones, cameras, laptops, tablets, glasses and other personal items are not covered by the company’s insurance, you bring these items onboard at your own risk. Also keeping your belongings behind is at your own risk.
When crossing the ‘terms & conditions’ box, I declare that I`m aware of the risks I might face, and I participate totally voluntarily and on my own risk on this RIB adventure when it comes to issues which are not covered by the Lofoten adventures insurance.
The trip will find place within Norwegian territorial waters and Norwegian jurisdiction will be applied on any investigation the authorities find necessary.
We cannot give any guarantee that we will find the Orcas, or can go swimming in the water with them. We don’t give any refund or voucher for another day in case we can’t go in the water with them. This is also the case if we can’t go in the water because of high waves.
I am hereby informed of these safety instructions.